Conditions d’utilisation

1. Order Validity
   Custom orders require confirmation of requirements and pricing by the customer. If communication is interrupted or the customer does not respond for a long time, the order will be deemed invalid.

 

1. Order Schedule and Progress
   Estimated completion time depends on production capacity, order queue, and customer customization requirements. The actual delivery date may be adjusted due to uncontrollable factors (such as natural disasters, shipping delays, policy changes, etc.). Rush orders may incur additional priority fees. KigLover will respond to order progress inquiries within 24 hours during working hours and will proactively provide production updates.

 

1. Delay Handling
   If an order is delayed due to customer changes or force majeure, the production schedule will be adjusted accordingly. Delays caused by design changes, late confirmations, or other external factors are not the responsibility of KigLover.

 

1. Product Display Rights
   If the customer does not wish for the customized product to be publicly displayed (including but not limited to websites, social media, portfolios, etc.), please indicate this when placing the order. Without prior notice, KigLover reserves the right to use the product for brand promotion and display.

 

1. Refund Policy
   For all refund requests of customized payments or final payments, please refer to the official KigLover refund policy.

 

1. Final Payment Policy
   Customers must pay the balance within 30 days after the product is completed. If payment is not made on time, KigLover reserves the right to dispose of the product appropriately (including destruction or resale, etc.), and no cash refund will be given.

 

1. Receipt and Defect Inspection
   Please check the integrity of the product upon receipt. If any defect or shipping damage is found, please follow the KigLover after-sales policy and local logistics regulations to report in time and provide corresponding evidence. Some regions are considered as default signed upon delivery, such as: Germany, the UK, France, the western United States, Canada, New Zealand, etc., where packages are placed at the doorstep or in the mailbox. In these regions, please contact us immediately if defects or damage are found upon receipt.

 

1. Intellectual Property and Character Use
   Unauthorized character usage restriction: we only accept customization commissions. Unauthorized characters shall not be used for commercial purposes. All handcrafted services are made according to customer requirements, and we charge corresponding manual fees. Customers must ensure they do not infringe third-party characters and shall be responsible for any misuse.

 

1. Disclaimer for Non-Handmade Items
   Some of our products are not made by our studio; we only act as purchasing agents and do not guarantee product quality. Please purchase with caution. Related product notice: free gifts with fursuit orders (fur brush, hot glue gun, sewing kit).

 

1. Statement on Partner Artists and Referral Services
   For external artists collaborating with KigLover, we only provide referral services. Specific transaction details must be negotiated by the customer and the third party, and each party shall bear all responsibilities. KigLover does not charge any related fees and is not responsible for any disputes or liabilities arising therefrom.

 

1. Safety Disclaimer
   Due to the potential use of materials such as paint and synthetic leather during the production process, which may pose potential safety hazards and allergy risks, we are not responsible for risks arising from use.