Politique de remboursement

1. Payment Terms  

Deposit: After order confirmation, a 30% deposit of the total price is required to secure your production schedule and materials.  

Mid-term Payment: For orders exceeding $1,000 USD, a mid-term payment may be required during production. The specific amount and timing will be confirmed with you when placing your order.  

Final Payment: The remaining 70% balance is due once the product is completed and ready to ship. Shipment will be arranged upon receipt of the final payment.

 

2. Refund Policy  

Before Material Purchase: If the order is cancelled before materials are purchased, your deposit will be refunded in full (100%).  

After Material Purchase: If you cancel after materials have been purchased, the deposit is non-refundable, as each custom product requires procurement of special materials tailored to your needs. These materials cannot be reused or returned.  

After Product Completion: As custom handmade items are highly personalized, we do not accept refund requests once the product is completed. Thank you for your understanding and trust.

 

3. Payment Methods & Refund Handling  

Etsy Payment: If paid via Etsy, refunds will be returned minus platform fees; only the remaining amount can be refunded.  

PayPal/Wise Payment: Normally, full refunds are possible (provided no material costs have been incurred; actual refundable amount may vary).

 

4. Order Modification Policy  

Before Material Purchase: You may modify your order free of charge.  

After Material Purchase: Modifications may incur an additional fee, depending on material costs and the nature of the requested changes.

 

5. Definition of Catastrophic Damage (Example: Kigurumi Mask)  

For example, if the back of a kigurumi mask is severely deformed or suffers irreparable cracks due to logistics issues, this is considered catastrophic damage.

 

6. Shipping & Insurance Protection  

All products are shipped with insurance. Please carefully inspect your product’s appearance and function before signing for it. If damage is found, be sure to take photos and refuse to accept the package. We will assist you in handling follow-up procedures according to local logistics and insurance policies.  

For major shipping damages, you may choose compensation from the insurance company or request HandmakeLucky to remake a new product for you free of charge.  

If any issues are discovered after signing, please contact us immediately with supporting evidence of the damage. Our service team will actively assist you with insurance claims to fully protect your rights.

If you have any questions, please feel free to contact the KigLover customer service team. We are committed to ensuring every customer has a worry-free and satisfying custom experience!