We are proud of our after-sales service

We are thrilled to present our comprehensive after-sales service designed to enhance your experience: 

Once you pay the deposit, a dedicated customer service representative will promptly contact you to guide you through the entire ordering process. Our team has instituted multiple touchpoints for progress updates, ensuring you can stay informed about your order at any time. You will also enjoy ample free revision opportunities, allowing you to refine your Kigu mask to your exact preferences.

Upon completion of your Kigu mask, it will be accompanied by complimentary shipping insurance, irrespective of the shipping method selected. Should your Kigu mask sustain any damage during transit, you will have access to compensation or the option to have it redone, in line with our shipping and after-sales policies.

Moreover, our support services extend beyond just assistance. If you encounter any maintenance issues or have questions regarding your Kigu mask, our skilled technicians are readily available to help. We also facilitate an engaging after-sales community where you can connect with fellow customers, share experiences, and build friendships. Additionally, as a valued customer, you can look forward to exclusive discounts on future purchases. 

2025/07/11 Increased after-sales service: You do not have to worry about receiving products that do not meet quality standards. Because handmade products may produce defects, we have implemented stricter quality inspection standards, and products that do not meet quality standards will be remade.

This holistic approach to our after-sales service ensures you feel supported every step of the way!